Placing Your Order

To place your order, browse products and use the add to cart button. Make sure you choose the correct accessories and product configurations. If you need help or further information, you can always write to us on WhatsApp using the button in the top bar and we will reply as soon as possible.

Once you have finished adding products to your cart, entered your billing and shipping information, chosen your payment method and have successfully placed the order, you will receive a confirmation via email or SMS. Depending on the payment method you have selected, your order will be processed immediately or after receipt of payment. If you select Bank Transfer as the payment method, a proforma invoice will be attached to your order confirmation email. Please use the order number as reference for your bank transfer. Your order will be processed after the payment is received. Our banking information are available in the confirmation email, the proforma invoice and on the About Us page.

Order Processing and Dispatch

We ship orders anywhere in the continental European Union (with very few exceptions). We process all orders within 2 working hours and fulfil them from stock, so if you can add an item to your shopping cart and complete your order, we have it and it can be dispatched today or the next day. All of our products are in their original packaging and may have extra packaging for shipping safety.

Our warehouse shipping schedule is Monday – Friday 8.30 – 15.30 EEST (GMT +2). We cannot ship orders on Saturdays, Sundays, or legal holidays.

Shipping Costs and Delivery Times

Shipping costs are displayed when you complete your order. You will receive your order within the timeframe specified when the shipping option is displayed. Please note that the estimated time refers to working days and excludes weekends and holidays. In exceptional circumstances, delays may occur due to courier service.

For a safe delivery, we strongly recommend opening the package while the delivery person is still present, even if the packaging shows no visible signs of damage.
If any of the items inside the packaging are damaged, ask the courier to write a report describing in detail the damage of the items and include photos. Afterwards, please get in touch with us via email or WhatsApp and we will identify the best solution for your situation.
We are not responsible and cannot reimburse customers for any situations where the courier has not been asked to make such a report and the products are delivered damaged.